Norwich Public Utilities (NPU) provides four utilities to the City of Norwich – natural gas, electricity, water and wastewater collection. Established in 1904, NPU is municipally-owned and governed by a five member Board of Commissioners and Sewer Authority, who represent the best interest of the citizens they represent. Our mission is to make Norwich a better place to live, work and do business. We pride ourselves on providing quality customer service and "one-stop shopping" for all your utility needs. Whether you prefer the quick and easy convenience of online support or face-to-face interaction with a live person, we offer a choice of customer service techniques to ensure your needs are met. To reach our Customer Service Center for general utility questions call 860-887-2555.
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