TMG Plumbing and Disaster Solutions

TMG Plumbing and Disaster Solutions is a full-service plumbing, mitigation, and property recovery company serving homeowners and businesses throughout Eastern Connecticut and Rhode Island. With an established office in Mystic, CT and a new location in Norwich, CT, we provide rapid-response emergency services and complete end-to-end restoration solutions for property damage events—especially water, fire, and mold-related losses—while also supporting customers with professional plumbing services and repairs.

What sets TMG apart is our “start-to-finish” model. When a disaster happens, property owners are often overwhelmed by multiple contractors, confusing insurance requirements, and urgent decisions that can impact safety and cost. TMG is structured to simplify that process by managing the entire scope under one roof—from the first emergency call through stabilization, mitigation, documentation, coordination with the insurance claim process, and the rebuild phases where applicable. We are not a “hand-off” company; we are built to own the process, protect the homeowner, and restore the property correctly. Our emergency services include immediate board-up, temporary roof tarping, securing the structure, winterization and freeze prevention, water shut-offs, and other critical actions that protect the home from additional damage. We perform water extraction, structural drying, moisture mapping, dehumidification, and equipment monitoring with detailed dry logs and documentation. For fire-related losses, we focus on securing the structure, damage assessment, controlled demolition where needed, and coordinating the next steps to begin the recovery process efficiently and safely. For mold-related concerns, we prioritize proper containment, safe removal protocols, and clear communication so the property owner understands what’s being done and why.

TMG operates with a high level of professionalism, documentation, and transparency—because in disaster work, documentation is not optional. We maintain thorough photo records, readings, equipment logs, and job notes so the customer and relevant stakeholders have clear visibility and so the work can be supported properly through the claim process. We also place strong emphasis on job site safety, clean work practices, and protecting the home during all phases of work. Beyond emergency mitigation, TMG provides plumbing services that support both everyday needs and complex property damage scenarios. Our plumbing expertise is especially valuable on disaster jobs where plumbing failures, supply line issues, drainage concerns, or system replacements may be part of the overall recovery. This integrated capability allows us to move faster, reduce downtime, and eliminate gaps between trades—ultimately delivering a better client experience. At our core, TMG is built around integrity, accountability, and advocacy.

We are a client-first company that believes property owners deserve clear answers, honest guidance, and quality workmanship—especially when they are experiencing one of the most stressful events of their lives. We focus on educating customers, setting realistic expectations, and executing work the right way the first time.

Our mission is to help families and businesses recover safely, confidently, and with a partner they can trust. With a growing presence in Norwich and across the region, TMG is committed to being an active local resource—building relationships with community organizations, referral partners, and civic leaders to ensure that when emergencies occur, our communities have reliable, responsive support.